Alibaba prepares Qwen Go personal AI assistant for claims, bookings and shopping

What happened: Alibaba is preparing Qwen Go, a personal AI assistant that handles tasks including flight-delay compensation claims, shopping refunds, car-servicing appointments and sports-venue bookings. Trials were reported on October 13. Key numbers: In one demonstration, Qwen Go identified an eligible flight delay and negotiated RMB 70 in cash compensation. Why it matters: The upgrade builds on Qwen's existing connections to Alibaba services for shopping, transport and deliveries, extending the assistant into customer support tasks.

Alibaba is preparing Qwen Go, a personal AI assistant that handles tasks including flight-delay compensation claims, shopping refunds, car-servicing appointments and sports-venue bookings. Trials were reported on October 13.

The upgrade builds on Qwen's existing connections to Alibaba services for shopping, transport and deliveries, extending the assistant into customer support tasks.