[Exclusive] Starbucks Hong Kong staff labels Korean customer ‘Kim’ as ‘Kimchi’

What happened: A South Korean customer named Kim had his Starbucks drinks at Hong Kong International Airport labeled "Kimchi" on Oct. 11. Starbucks Hong Kong apologized after The Korea Herald inquired about the incident. Key numbers: Order placed Oct. 11; customer age 38; apology issued six days after the inquiry, on Tuesday. Why it matters: Starbucks Hong Kong said it does not tolerate discrimination or disrespectful behavior and will strengthen internal training to prevent similar incidents. The customer had sought an apology and prevention measures before the company responded.

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