CatalystTech/AI

Expedia CEO says AI agents aren't changing booking habits — yet

Expedia CEO reports AI agents have not yet altered booking habits.

Context

What happened: Expedia CEO Ariane Gorin told CNBC that AI agents are an exciting development for the travel industry but have not yet impacted bookings. Why it matters: Gorin's comment indicates that, despite interest in AI agents, they are not yet shifting how customers book travel.

What changed

Expedia CEO Ariane Gorin told CNBC that AI agents are an exciting development for the travel industry but have not yet impacted bookings.

Why it matters

Gorin's comment indicates that, despite interest in AI agents, they are not yet shifting how customers book travel.

Sources

cnbc